Multi-Level Cat Tree, Cat Tower with Sisal Scratching Post, Ball & Board

• All-in-one Design: This multi-level cat tree features an all-in-one design, allowing your lovely cat to do all the things she likes. Cats are able to play, explore, scratch, sleep, etc. When they get tired, there are multiple places for resting, well padded perch, soft platform, fluffy hammock and cat condo.
• High Quality Materials: The cat tower is crafted from solid wood laminated boards. And the surface is covered with soft and pet-friendly plush, which is ideal for your kittens. What's more, the scratching post, ball and board are made of natural sisal, which is perfect to stimulate cats' instinct of grinding claws.
• Stable Construction: The multi-layer cat tower is supported by a widened base for a stable performance. At the same time, the non-slip foot pads enhance stability while preventing the floor from scratches. Hence, the cat tree can protect your cats' safety during their playing time.
• Multi-level Cat Tree: The multi-layer vertical design makes the maximum use of the floor space. It conforms to cats' climbing habits so that they can jump up and down for endless fun. Cats can look out the window and enjoy the attractive scenery when they are on the top perch.
• Easy Assembly & Maintenance: In order to simplify the installation process, a detailed and illustrated instruction is included. What's more, when it comes to daily maintenance, the smooth and waterproof surface as well as the washable cushions help a lot.

Description:

Offer a place for your cats to play and rest with our multi-level cat tree!

Made of premium Solid Wood Multilayer Boards with fluffy plush covering, the tall cat condo combines stability with comfort. The multi-layer design simulates the outdoor environment and accords with cats’ climbing habits. With a sturdy structure, cats can play with this multi-layer cat tree safely. Moreover, the natural sisal renders the scratching post, ball and board suitable for grinding cats’ claws. When cats feel tired after playing, they are capable of resting in the cozy hammock, plush condo, comfortable platform or padded perch. Furthermore, the platforms are equipped with cushions for extra coziness while the hook and loop fasteners will keep cushions in position.

Features:

• Padded perch, soft platform, fluffy hammock and cat condo for resting
• Natural sisal material for cats’ claws grinding
• High quality materials for a soft and comfortable touch
• Ideal design for cats to play, explore, scratch and sleep
• Multi-layer cat tree beneficial for cats’ climbing habits
• Convenient hook and loop fasteners for fixation
• Considerate anti-slip foot pads for additional stability
• Easy to put together with a straightforward user’ manual
• Smooth and waterproof surface for simple cleaning

Specifications:

• Color: Beige
• Materials: Solid Wood Multilayer Boards, Sisal, Plush
• Overall Size: 111 x 42 x 156cm (L x W x H)
• Weight Capacity of Hammock: 10kg
• Weight Capacity of Each Layer: 20kg
• Net Weight: 19.8kg

Package Include:

• 1 x Cat Tree
• 1 x Instruction

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com