Multi-Level Large Cat Tower with Cat Condo, Modern Wood Tall Cat Tree with Sisal Posts & Washable Mats

An entertaining multi-purpose cat tree for your furry friends!

Our tall cat climbing tree features a compact multi-level design is ideal for families with multiple cats. The wide top perch, padded jumping platforms, solid wood cat condo, comfortable basket bed and soft hanging hammock will fully meet the needs of cats to rest, play, jump and sleep. In addition, the design of multiple cat scratch posts will be the perfect solution to save your furniture. And it is worth mentioning that our cat tree tower is sturdy enough with a wide base and 6 non-slip pads. Besides, the soft cushions are easy to remove and wash, and the waterproof engineered wood surface is easy to clean, so our modern cat tree can accompany your cat for many years. Therefore, it's an cheerful gift for your cat and a stylish furniture for your home.

Features

• 【🐈Multi-layer Design Adds More Fun:】This modern cat tree tower is perfect for several cats to jump and play for hours with clever 6-tier design. What’s more, it offers a spacious top perch, swivel hammock, and comfortable basket bed for cats to rest and overlook to satisfy their curiosity about the outside world.

• 【🐈Sleep in Luxurious Wooden Condo:】Our multi-level cat climbing tree comes with a luxurious cat condo, which has a large entrance for cats to get in and observe the outside world, while also maintaining good ventilation. The exquisite cat condo is made of sturdy and durable pine and padded with comfortable cushion, making it an ideal place for cats to take a nap.

• 【🐈Safety & Stability is Assured:】To enhance safety, we use a widened base to lower the center of gravity and avoid the large cat climbing stand toppling. In addition, the cat tree tower comes with 6 anti-slip pads to protect your floor and improve stability. And the edges of each layer are polished smooth to avoid injuring your beloved pet.

• 【🐈Premium Material for Lasting Joy:】The main body of our tall cat tree tower is made of solid engineer wood, which features smooth and waterproof surface for effortless cleaning. And the large diameter scratch posts are made of wear-resistant paper rope that can withstand the sharp claws of cats to keep them company longer.

• 【🐈Removable & Washable Mats:】To provide a cleaner place for your cats to play, each platform is equipped with removable and washable mats, which are fixed by hook and loop fasteners for easy detachment. Moreover, the soft mats are ultra-soft and skin-friendly to increase the comfort level for your cats.

Specifications

• Color: Beige
• Material: Engineered Wood, Pine Wood, Paper Rope
• Overall size: 29.5’’ x 22’’ x 75’’(L X W X H)
• Top Perch Size: 19.5’’ x 19.5’’ x 4.5’’(L X W X H)
• Basket Bed Size: 14’’ x 14’’ x 3’’(L X W X H)
• Net weight: 61.5 lbs
• Max Weight capacity: 33 lbs

Package includes

• 1 x Multi-level Cat Tree
• 1 x Instruction

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com