Ocean-Themed Cat Tree, Multi-Level Cat Tower w/Sisal Covered Scratching Posts

• All-in-1 Cats Playground: Equipped with 2 perches, a basket bed, a cozy condo, and a deep hammock, the multi-level cat tower provides abundant rest space for multiple kittens. And the 3 jump platforms allow your cats to indulge in their natural instinct to jump and explore.
• Chic Ocean-themed Appearance: The large base and platforms of our cat tower present wave appearance to add visual appeal. Besides, by seamlessly integrating marine elements, such as seaweed and fish decorations, the large cat tower will transform your room into an ocean park.
• Release Instincts & Offer Fun: Featuring scratching posts that are made of natural sisal rope, cats will have an ideal spot to grind their claws. Besides, there are 3 interactive stick toys and 3 fish-shaped ball toys to further stimulate your cats' curiosity and playfulness.
• Unmatched Comfort for Cats: The teddy fleece-wrapped surfaces of our cat tower offer an unparalleled coziness and warmth that your cats will adore. And the 10 cm thick plush perches offer a haven where your cats can curl up and enjoy the ultimate relaxation experience.
• Stable & Space-saving Design: The multi-level cat tower comes with an enlarged base, ensuring optimal stability and preventing any wobbling or tipping. Besides, the all-in-one vertical design is space-saving, making it an economical choice for small corners.

Description:

Satisfy cats' hunting instincts and increase their happiness with our tall cat tower!

Our tall cat tower features an outstanding appearance, which combines rich marine decorative elements to elevate your room style. The large base and platforms are designed to mimic the wave. Equipped with 2 plush perches, spacious basket bed, cozy condo and deep hammock, the multi-level cat tower provides abundant rest space for you kittens, which is a perfect choice for multi-cat households. Meanwhile, the cat tree is a multi-level cat activity center for your felines. There are 3 jump platforms to release cats' energy. Besides, 3 teasing stick toys and 3 fish-shaped dangling balls will entertain your cats for hours. Moreover, the strong sisal scratching posts is suitable for cats to grind claws, thus preventing them to damage your furniture. And your cat will also not become obese due to lack of exercise. The teddy fleece wrapped cat tree will provide cozy experience for your lovely cats. And the cat tree comes with an enlarged base, making it a stable & safe choice for cats.

Features:

• Cats can rest or play the 3 teasing stick toys on the top perch
• Round perch, basket bed or hammock provide multiple options for cats to rest
• Private condo offers a cozy shelter for furry friends
• Equipped with 3 platforms for effortless jumping
• High-strength scratching posts allow your furry friends to sharpen their claws
• 3 hanging balls in fish shape stimulate cats' hunting instincts
• Seaweed, fish, shell and wave decoration endow the cat tree an attractive look
• Lint-free teddy offers comfortable and warm experience for cats
• Large base keeps balance to prevent wobbling
• Protective curved corners are not easy to hurt your cats

Specifications:

• Color: Blue
• Material: Sisal, Teddy Fleece, Engineered Wood
• Product Dimension: 59 cm x 49 cm x 165 cm (L x W x H)
• Scratching Post Diameter: 7 cm
• Top Perch Size: 38 x 38 x 10 cm (L x W x H)
• Net Weight: 17.5 kg
• Each Tier Maximum Weight: 15 kg
• Package Includes:
• 1 x Cat Tree
• 1 x Instruction

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com