Patio Offset Umbrella Base, 100kg Capacity, Heavy-Duty 4-Piece Square Plate Set

Description:
Perfect Partner for Your Patio Umbrella!
Our fillable patio cantilever umbrella base comes with 4 plates, which can perfectly fit cross bases (not included) of your offset hanging umbrellas, ideal for 270-300 cm umbrellas. 4 plates with easy-fill spouts can be filled with 60 kg water, 84 kg sand, or 100 kg sand and water, keeping your umbrella securely even in windy conditions. Additionally, this umbrella stand, constructed from robust HDPE material, is waterproof, sun-protective, fade-resistant, ensuring it remains vibrant and deformation-free over time. Installation is also a breeze, all you need to do is place 4 plates on 4 corners of your umbrella cross base and then secure them with 4 included metal hooks. Thanks to its grooved handles and stackable design, the base is easy to move around and would not take up much storage space when not in use. Whether for your home patio, a restaurant terrace, a poolside cabana, or a hotel courtyard, this 4-piece square plate set complements various outdoor environments seamlessly.

Features:
Crafted of premium HDPE, designed to withstand the elements, built to last
Comes with 4 plates secured by metal hooks, allow for easy and quick installation
Equipped with 4 large reservoirs that can be filled with sand or water to add stability
Each plate features a grooved handle for easy carrying, convenient to move around
4 plates can be stacked for space-saving storage when not in use
Suitable for residential and commercial settings: patio, garden, poolside, cafe, etc
Each plate comes with an easy-fill spout, effortless to fill and drain water or sand

Specifications:
Color: Black
Material: HDPE
Product Dimensions: 100 x 100 x 6.5 cm (L x W x H)
Each Plate Size: 50 x 50 x 6.5 cm (L x W x H)
Stackable Size: 50 x 50 x 26 cm (L x W x H)
Fill Capacity of the Water: 60 kg Total
Fill Capacity of the Sand: 84 kg Total
Fill Capacity of the Water & Sand: 100 kg Total
Net Weight: 7 kg

Package Includes:
1 x Umbrella Base
1 x User’s Manual

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com