Solid Wood Cat Tree, Modern Wooden Cat Tower w/Perch

• Natural Solid Wood Trunks: The cat tree boasts real natural pear wood trunks that are deformation-resistant and reliable, providing a safe and stable structure. Moreover, each trunk features distinctive grain patterns, making every cat tree a one-of-a-kind piece.
• Multi-Layer Fun: The wooden cat tree comes with 4 layers for your furry friends to climb up and down. There is a cozy top perch for lounging and overlooking, and 2 jumping platforms for stretching out and playing.
• Luxurious Comfort: Each platform is enveloped in 800 G/M2 high-grade long plush fabric, offering a luxuriously soft touch that pampers your furry companion. The cozy texture provides a warm and inviting space for your cat to curl up, nap, or play.
• Natural Jute Scratching Posts: The supporting posts are covered by scratching ropes, allowing cats to grind claws and release instincts. Moreover, the ropes are crafted of natural jute, which is scratch-resistant, wear-resistant, safe and healthy.
• Engaging Interactive Playtime: This cat activity center includes a plush dangling ball with a bell, enticing playful interaction and adding more fun. The delightful jingle of the bell will incite your cat's hunting instincts and encourage active play.

Description:

Indulge Your Beloved Feline in the Wonders of Nature!

This exquisitely crafted cat tree features natural pear wood trunks that exhibit unique grain patterns, which not only enhance the aesthetic appeal but also ensure a stable and secure structure for your cat to explore and play on. There is a cozy top perch for observing the surroundings, 2 round platforms for lounging and jumping, jute scratching posts for grinding claws, and a plush dangling ball for interactive fun, offering multiple levels of enjoyment. More than that, each platform is covered with 800 G/M2 high-quality long plush fabric, offering unparalleled softness and comfort for your cat's relaxation. Give your beloved pet the gift of a natural and fun-filled sanctuary with this solid wood cat tree!

Features:

• Each natural pear wood trunk is unique in shapes and patterns
• The solid wood trunks provide excellent durability and sturdiness
• The top perch with a heightened edge provides a safe lying experience
• The jute scratching posts allow kittens to release the scratching urge
• The posts are covered by natural jute ropes, safe, reliable, pet-friendly
• The plush dangling ball with a bell encourages playfulness and exercise
• Covered with long plush fabric, pamper your cat with its softness and warmth

Specifications:

• Color: Natural+White
• Material: Wood, Long Plush Fabric, Jute, Engineered Board
• Product Dimensions: 59 x 49 x 110 cm (L x W x H)
• Top Perch Size: 53 x 43 x 9 cm (L x W x H)
• Diameter of the Platforms: 39 cm
• Weight Capacity of Each Layer: 15 kg
• Net Weight: 17 kg

Package Includes:

• 1 x Solid Wood Cat Tree
• 1 x User’s Manual

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com