Tall Cat Tree Multi-level Large Cat Tower w/Sisal Scratching Posts &Board Indoor

Description:
Indulge your feline friend with this multi-level cat tree.
Coming with a padded top perch, spacious condo, a hammock and a padded cat bed, the multi-level cat tower is suitable for multi-cats households. Moreover, the top perch offers a vantage point for felines to overlook the outside world. Both the plush perch and cat bed features thick and soft filling, ensuring ultimate comfort for your furry companions. Also, both of them feature cute cat ear styles that add a touch of charm to your home. Additionally, the cat furniture features multiple sisal scratching posts and 2 sisal scratching boards that cater to your cat's natural scratching instincts. These engaging scratching surfaces will keep your feline friends entertained while saving your furniture from their claws. For endless hours of fun, the multi-level playground for kittens comes with 2 dangling pompoms adorned with bells. These playful accessories will captivate your cats and provide them with a source of entertainment and mental stimulation. Thanks to the anti-tipping device and stable base, your cats can explore and play without any risks.


Features:

Top perch enables cats to observe the surroundingsSpacious condo and bottom napping bed offers cozy relaxing spotsMultiple sisal scratching posts will satisfy cats' scratching posts2 sisal scratching boards will distract felines' attention from your furniture2 dangling pompoms with bells offer hours of fun for felinesAnti-tipping device ensures safe jumping and playingRotatable hammock can flexibly adapt to different cornersStable base and wide platform enhance the stabilityPlush fabric with gentle touch offers coziness for kittensPlush perch and cat bed features cute cat ear styleSafe round corners avoid accidental bumpingAssembly needed

Specifications：

Color: Gray + BlackMaterial: Engineered Wood, Sisal, Polyester, PP FiberOverall Height: 144 cmBase Size: 41 cm x 40 cm(L x W)Cat Condo Size: 31 cm x 31 cm x 30 cm (L x W x H)Plush Perch Diameter: 30 cmEach Tier Weight Capacity: 10 kgNet Weight: 10 kg

Package Include：

1 x Cat Tree1 x Anti-tipping Device1 x Instruction

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com