Wall-Mounted Cat Tower, Cat Wall Shelves Furniture

Description:

Bring Joy and Comfort to Your Furry Companion!

Our wall-mounted cat tower adopts a captivating tree-shaped structure that transforms your space into a playground for your furry companions. It boasts a cozy hammock for lazy afternoon naps, 4 platforms with soft cushions perfect for lounging, and a large scratching mat to maintain claw health. Moreover, the scratching surfaces are made of natural sisal, which is scratch-resistant, safe and healthy. The padded cushions feature skin-friendly plush fabric covering, bringing warmth and ultimate comfort to your lovely cats. And the cushions are removable and machine washable for easy maintenance. Bring excitement and comfort to your pet's life while enhancing your home's aesthetic!

Features:

• Comes with 5 layers, provide comfortable spots for cats to play and relax
• Comes with 4 padded platforms of different heights for cats to rest comfortably
• Comes with a hammock that provides a cozy and inviting space for your cat to curl up and relax
• The hammock is paired with a cat hole, provide easy access
• Comes with a scratching mat, allow cats to grind claws and release instincts
• Adopts natural sisal scratching surfaces, offer durability and safety
• Crafted of sturdy plywood boards, ensure a strong loading capacity of 15 kg
• The wall-mounted design utilizes your wall while saving floor space
• Suitable for various wall surfaces such as concrete, natural dense stone, solid brick, solid sand-lime brick, lightweight concrete, hollow concrete block, etc.
• The cushions covered in skin-friendly plush fabric provide ultimate softness
• The cushions are detachable and convenient to wash with the washing machine

Specifications:

• Color: Natural+White
• Material: Plywood, Plush Fabric, Sponge, Sisal
• Height: 181 cm
• Cushion Size of the Fifth-Layer Platform: 42 x 37 cm (L x W)
• Cushion Size of the Third-Layer Platform: 56 x 38 cm (L x W)
• Cushion Size of the Second-Layer Platform: 47 x 37 cm (L x W)
• Cushion Size of the First-Layer Platform: 39 x 38 cm (L x W)
• Scratching Mat Size: 23 x 59 cm (L x W)
• Weight Capacity of Each Layer: 15 kg
• Net Weight: 17 kg

Package Includes:

• 1 x Wall-Mounted Cat Tree
• 1 x User’s Manual

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com